Rally the Receptionists!
Strategies To Make Every Receptionists Day Better
Let’s celebrate our reception teams! They are the very pillars of our service cycle and they see the best and worst of clients each and every day. This 2 day workshop is designed for the busy client care teams to build their skills, share best practices and collaborate with like minded veterinary professionals that are the face of veterinary practices.
We will be diving into dialogue skills and strategies that will support those interactions that challenge us; frustrated or angry clients, concerns about the cost of veterinary medicine and ways to support grieving clients.
This will be an immersive workshop where attendees will refine existing skills, learn some new ones and share success stories while being pampered in a beautiful location.
When: November 25 - 26, 2024
Monday, November 25: 1pm to 4:30pm
Tuesday, November 26: 8:30am to 5pm
Limited to 20 participants.
Investment: $735 + GST
(includes registration, hot lunch each days, snacks and coffee
Where: Horse In Hand Ranch, Blackfalds, AB
9 ABVMA CE Credits
Itinerary
Day 1
1:00pm - 4:30pm
Introductions
Core Dialogue Skills Defined.
Day 2
8:30-9:00: coffee and check in
9:00-10:30: Dealing with Anger and Frustration
10:30-10:45: Break
10:45 - 12:00 - How to Talk Money with Clients That Don’t Have Any
12:00-1:00: Lunch
1:00 - 2:30: Dealing with Grief, Loss and Making Decisions During Difficult Times
2:30-2:45: Break
2:45 - 4:30 - Case study and practice the skills
4:30 - 5:00: Wrap Up
Workshop Speakers
Becky Taylor
Becky Taylor has been dedicated to her career as a Registered Veterinary Technologist for over 25 years. In that time, she has worked in mixed animal practice, in education, and in corporate veterinary medicine. She has participated in hundreds of CE opportunities, sat on many national and provincial boards and considers herself a lifelong learner. A pinnacle of this learning was in 2016, when Becky completed a Master of Arts in Professional Communication through Royal Roads University. Her final project was authoring a paper on the role of RVT’s with clients and resulted in the creation of a communication model for RVT’s.
Becky shares her life with husband, Colin, and their 2 children, Nick and Maddy as well as many fur friends. Her passion outside of family and work is her horses and she can be found spending lots of her free time developing her skills in horsemanship as well as being with her herd of 4! She has recently partnered with a friend to create another cool side biz, The Horsewoman’s Club.